You have 03 days from the date of delivery to request a return or exchange if the product meets the conditions outlined below.

Eligibility for Return or Exchange

A return or exchange request will only be accepted if the product is:

• Damaged
• Stained
• Defective
• Incorrect
• Incomplete
• Unused
• Not washed
• With labels and protective stickers intact
• In original packaging
• Different from the size originally ordered

If you receive an opened or unsealed box or packaging, please notify us immediately to avoid claim rejection.

Exchange Process

Please provide complete and accurate details to our customer support representative. If all exchange conditions are met, we will arrange a pickup from your location or guide you to the nearest Zimalyish outlet for the exchange.

Important Notes

• Cash or credit refunds are not permitted.
• Discounted or sale items cannot be returned or exchanged, unless the product received does not match your order.
• If you are dissatisfied with the size purchased and wish to exchange it for another size, please contact us at support@Zimalyish.com.
• Due to variations in screen displays and photography lighting, minor differences in color or texture may occur. Exchanges for this reason will not be accepted.
• Inner-wear items and accessories are non-returnable and non-exchangeable due to hygiene standards.

Damaged or Defective Items

In the unfortunate event that you receive a damaged or defective product, please provide clear photographic or video evidence within 03 days of delivery. This is necessary for our team to evaluate the issue and ensure a fair resolution.

Made-to-Order & Customized Items

Made-to-order or customized tailored items include altered or made-to-measure products and are not eligible for return or exchange.

However, if an incorrect measurement is delivered, you may submit photographic proof of the tailoring issue. Our team will review the case and make reasonable efforts to resolve the matter.